John Hanna Cycles only sell quality products. We check your order thoroughly before we send it out to make sure everything is in perfect condition, and we package your items carefully so they don’t get damaged in transit. However, if you need to return an item purchased from John Hanna Cycles, we will happily exchange it or give you a refund (see below for T's and C's).
We offer a 30 day returns period. Please contact us first before returning any items.
We will replace or refund any items which don't fit or are unsuitable only if the goods are unused and in a saleable condition with original packaging intact. If you are returning items which are unsuitable or don't fit, You (the consumer) are responsible for the cost of return delivery of the goods and the cost of delivery of the replacement item (where a replacement is requested).
Customers have the right to return to us any goods for a full refund of the purchase price of the goods within a period of 7 working days from the point of delivery, in accordance with UK law. However, if you wish to exercise this right, please inform us in advance.
The costs of return shipping are at your (the consumer) expense and no refund will be issued for the cost of delivery of goods to you in the first instance. It is the customers responsibility to ensure that any parts/accessories/clothing being ordered are ordered correctly.
It is Your (the customers) responsibility to inspect your goods upon receipt to ensure they are what you have ordered. Once goods have been used it will be considered an acknowledgement that you are happy.
Goods must be returned unused and in the same condition as when they left our premises.
You (the consumer) are legally obliged to ensure adequate security of the goods until received by us, and it is therefore recommended that they be returned using a "signed for" and "insured" service.